Every effort is made to ensure all our houses are as safe a possible.
 

Our windows have restricted opening to protect children at first floor level and above and window locks to protect property.

smoke and carbon dioxide detectors are fitted as are fire extinguishers and blankets as applicable.

When guests inform us of problems we inspect and resolve them as quickly as possible.

Each bedroom has information on what to do in the event of fire.

There are outside PIR lights at all holiday properties in the Update portfolio.

We politely request that Guests drink responsibly, observe neighbours' privacy, keep noise to a minimum  and do not leave candles unattended.

On leaving please consider our housekeeping staff and help make their jobs easier.

Please don't abuse the houses. A house that sleeps 10 should not be used for 18!

We rarely experience power cuts but provide torches and a variety of cooking and heating choices in the event of a power cut.

On arrival, guests are asked to familiarise themselves with the layouts of all properties and make sure their guests and children are also clued up.

Instruction leaflets are available for the use of domestic equipment.

A small first aid box is also available at each property with a list of helpful phone numbers.

Chimneys are swept where applicable.

The properties are submitted to regular gas checks in line with current legislation where applicable.

Guests may wish to take their own drinking water to East Hott Bank Farm as the water is from a hillside spring.

Indeed some when visiting the Kingdom of East Hott Bank may take their own currency, maps and passports. We also provide an axe for firewood, coal, fire lighters and a life ring for the pond.

In exceptional circumstances maintenance work may have to be scheduled during a stay. We inform guests in advance. Disruption will be kept to a minimum. Usually decorating etc is done during a 'closed' period in the Winter.

All gardeners, housekeepers and window cleaners keep noise and disturbance to a minimum and observe guests' privacy.

.We do our best to return lost property.

Please return all keys to their boxes. On arrival, in the dark, with young children to find an empty key box is no fun..........

Please be careful when negotiating the steps on to the beach at Overcliffe, different tide levels alter the stones and steps on to the beach can come and go depending on the tidal conditions. Alternatively walk right, along the headland about 10m and step on to the beach. Wheelchair access to the beach is via the adjacent tarmac roadway from the golf club on the other side of the garden wall.

The beaches at Filey and Overcliffe are flat and very safe but guests are advised to observe tide times, and not to swim beyond their depth. There is a tarmac ramp for pushchairs and wheelchairs down to the Cobble Landing. All staff have their own PPE. We wash mattress and pillow protectors between bookings.

Please remember farm animals, horses and dogs can be unpredictable.......as well as family members!!

we have a mobility scooter which can also be made available with prior arrangement. It has had its first Filey holiday!

WE LOVE THAT YOU LOVE OUR HOUSES. WE TRY OUR BEST TO HELP YOU CREATE GREAT FAMILY MEMORIES.

Update has further residential properties managed by Parkes and Co, 01943 467000 in Addingham, Askwith, Burley in Wharfedale and Ilkley. 

We have a commercial property on The Grove in Ilkley with two flats above.

Our farms support a breeding flock of rare breed Kerry Hill sheep and their wool is used for duvets and meat at the holiday properties. We also produce hay and haylage.

We have waived a sad goodbye to our student house in Shropshire which  has been exchanged for the Gatehouse in Yorkshire. We have retained the Fulham 2 bed flat and added a 3 bed or a hard villa in Barbados on the west coast.

We are happy to advise on local attractions, places to eat and things to do in the area using our local knowledge and contacts.

We have provided a high chair, travel cot and buggy at Overcliffe. We do not have room to store these items at the other houses.

There are beach towels and beach toys at appropriate houses.

Each year we support different charities. These have included Farmers for Action, Smile for Hatti, Little Hiccups, Love for Lillie, British Heart Foundtion, Jewish National Fund, Animals Asia.
We  endeavour to reuse, compost, recyle, rainwater harvestand insulate our properties.

We support local businesses. Our houses are dog friendly but it can be impossible to remove every dog hair. All houses have a supply of cleaning materials and dishwasher tables loo rolls etc. Any lost property remaining at the end of the season we send to local charity shops.

We do our best to accommodate those suffering from limited mobility but not all properties are suitable for those with disabilities. Please speak to May/Linda for further help and information.

We enjoy a tremendous number of repeat bookings but if you are unhappy with any aspect of your stay please let us know so that we can endeavour to solve the problem.



Not applicable

Council tax is collected by the relevant local authority. Gas checks are undertaken where appropriate. Fire exstinguishers etc are serviced annually. The gardens are overseen by our regular gardeners and house repairs by our builders and plumbers. All animal movements are reported to the relevant Animal Health Departments of the relevant local authorities.

All properties are insured but guests are asked to take responsibility for their own personal possessions and vehicles.